Wine Magazine Mislabels Company Number, Storm Of Wrong Numbers Ensues

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    Font - r/talesfromtechsupport + Join u/TheRavencroft · 6h Objects in the Rear View Mirror Medium The past is never history. It will haunt you till your dying breath and follow you like an annoying fan. Now that you are all suitably depressed let's get on with how the past followed me to my new job. I was working for a web hosting company as phone support and was doing quite well. The start of a weekend shift had come which begins on a Friday and ends on a Monday. These shifts are great as we nor
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    Font - Then something completely unexpected happens in the call centre... the phone rings. I pick up and do my spiel mentioning the web hosting company I work for and asking how I can help. Caller: "Yeah I would like to take you up on your wine offer." A lot of perplexed blinking ensured. Me: "I'm sorry?"
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    Font - Caller: "The one in your latest issue. It sounds like a good deal; can you tell me anything about the wines included?" My brain has reached a terminal fault. Where am l? What year is it? What is going on? Caller: "This is $winecompany isn't it?"
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    Font - Did he just mention the name of the company I use to work for? At this point my brain is trying to flip its script from the new job record over to the past job record and it is scratching like a DJ during the Eurovision Song Contest. Me: "Err no. This is $webhosting company. I think you got the wrong number." At this point I notice ringing in the background. A lot more than normal. People are picking up calls left and right all while this scratching record in my brain is playing "aweem aw
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    Font - Me: "Yeah that's our number but we are a web hosting company. We aren't $winecompany. I can't help you." The call ends only to be followed quickly by another... And another.. and they don't stop coming, and they don't stop coming, and they don't stop coming. All are the same, nice elderly people wanting to purchase wine from us.. just like when I worked for $winecompany.
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    Font - Turns out that what was going to be a wonderful relaxing weekend shift turned into a nightmare of constant wine calls from my past. The $winecompany in question put our number in their latest magazine instead of theirs. This wasn't just a simple digit off we are talking about but 3 whole last digits are completely different. We had to get more people in to cover the amount of phone calls coming in and it cost the company a huge amount of money to deal with it. We were all dead by the end
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    Font - Well the two companies finally sat down with each other and made some sort of arrangement in regard to the problems we faced. Probably a large amount of money changing hands. What did we get in the call centre? A bottle of wine for free from $winecompany. 4 436 39 ↑, Share

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